Terms & Policies

Service Terms & Conditions

Please read these terms and conditions carefully before using any service of the OES Platform. By accessing or using our website, products, or services, you agree to be bound by these terms.

Account Terms

Conditions related to account registration and usage

Registration Requirements

  • You must provide accurate, complete and up-to-date information during registration.
  • One email address can be used for only one user account.
  • You are responsible for keeping your login credentials confidential.
  • Using, accessing or controlling another user’s account without permission is strictly prohibited.

Account Security

You are solely responsible for maintaining the security of your account.
If you notice any unauthorized or suspicious activity, notify us immediately.
We recommend changing your password periodically and using strong credentials.

Important Notice

In case of any misuse, fraudulent activity, or violation of our policies, we reserve the right to suspend, restrict, or permanently terminate your account without prior notice. All such decisions will be made at the sole discretion of the OES Platform.

Account Closure

You may request closure of your account at any time. After a valid closure request, we may retain certain information where required by law, but your account access will be disabled, and other associated data may be permanently removed within a reasonable period according to our data retention policy.

Payment Terms

Policies related to payments and financial transactions

Accepted Payment Methods

Mobile Wallet / Balance

Bank Transfer

Cryptocurrency

E-Wallet / Online Payment

Transaction Process

1
Place Order

Select your product or service and confirm your order details.

2
Make Payment

Complete payment using your preferred supported payment method.

3
Verification

We verify your payment and start processing your order.

4
Delivery

Your product or service is delivered as per the agreed process.

Payment Notices

  • All payments must be made in advance unless explicitly agreed otherwise.
  • Services are processed only after your payment is successfully received and verified.
  • We are not responsible for incorrect payments made due to wrong input of details by the user.
  • Any downtime, delay or issue caused by external payment gateways or banks is beyond our direct control.

Invoices & Receipts

For every successful transaction, you will receive a digital invoice or receipt. Please keep this for your own records. In case of any dispute or clarification, this receipt may be used as a reference proof of payment and service.

Service Terms

Guidelines related to service delivery and usage

Service Delivery Time

Standard Delivery Typically within a short time window
Priority / Express Delivery Faster processing when available
Custom / Manual Orders Timeline based on complexity

Support Services

Dedicated support within our published support hours.
Official Telegram support channel (where available).
WhatsApp or similar messaging support (if offered).
Email support for general and technical queries.

Service Disclaimer

  • Service delivery may sometimes be delayed due to technical issues, maintenance, or third-party platform problems.
  • We are not responsible for failures or limitations caused by external services, payment gateways, banks, or partner platforms.
  • In events such as force majeure, internet outages, regulatory changes, or similar circumstances, our liability will be limited.
  • We reserve the right to modify, suspend, or discontinue any service at any time, with or without prior notice.

Updates to Services & Terms

We continuously improve our platform and services. New features, improvements and changes may be introduced from time to time. We may update these Terms & Conditions whenever necessary, and any such updates will become effective once published on this page or otherwise communicated. Continued use of the platform after changes means you accept the updated terms.

Refund & Cancellation Policy

High-level rules for refunds and order cancellations

Refunds, partial refunds or cancellations (where applicable) are handled according to the specific product or service policy that was shown at the time of purchase. Due to the nature of digital products and time-sensitive services, many orders may be non-refundable once delivered or processed. Please review the product-specific refund notes carefully before placing any order.

Prohibited Activities

Usage that is strictly not allowed on the OES Platform

  • Using the platform for any illegal, fraudulent, or abusive purpose.
  • Attempting to hack, reverse-engineer, or disrupt the security or performance of our systems.
  • Sharing or reselling your account access without permission.
  • Violating intellectual property rights or using our content without authorization.

Limitation of Liability

Scope of our legal responsibility and limitations

To the maximum extent permitted by applicable law, the OES Platform, its owners, team members, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services. Our total aggregate liability, for any claim related to the services, will be limited to the amount you actually paid to us for the specific order giving rise to such claim.

Questions about these Terms?

If you have any questions, concerns, or require clarification about our Terms & Conditions, please feel free to contact our support or legal team using the options below.